Confirming your appointment
We will send you a courtesy reminder SMS message which will give you a chance to confirm at least 48 hours prior to your appointment.
If you can’t make your appointment, please call us as soon as you can.
We understand some unavoidable things happen in life and we will try and help you with a solution regarding rearranging your appointment.
We can only do this if you communicate with us.
If you don’t respond to our text or voice messages we will have to cancel your appointment and your time will then be offered to someone else.
When should you arrive?
Please feel free to arrive 10 minutes before your appointment.
Our staff will be more than happy to utilize this time by settling you in comfortably.
What if you are late for an appointment?
Please call us to let us know - We all know about Melbourne traffic!
Whatever the circumstances please be aware that the service time you require has been reserved especially for you, therefore, please understand that if you are late, it may encroach on the time we have to spend with you in order for us to avoid delays with our other sheduled clients.
What happens when you don’t show up?
As you may be aware, we are a small boutique business that likes to give all our clients plenty of time for their appointments.
This way we can provide you with a relaxing experience and have enough time to deliver you the best results we can.
When clients don’t show up for their appointments it creates a pretty big gap in our schedule.
Not only is that not great for business, but your missed appointment could have been filled by another client on our waitlist who would have loved to have that time. They will now have to miss out.
It’s also pretty upsetting and demoralising for our staff members who were looking forward to seeing and taking care of you.
This is why we will now be taking deposits for any new clients and for long appointments.
All deposits will guarantee your time slot and will be deducted from your final bill when you attend.
Children and Pets
Children and some pets are welcome in our salon but please be mindful of our other clients experience.
Children remain your responsibility at all times as busy hairdressing salons can be very dangerous places for unattended children.